faulty
• wrongly described
• different from a sample shown to you.

If you simply change your mind, don’t worry. Provided you return your product in its original as-new condition with tags, packaging and proof of purchase, we’ll gladly exchange it, provide a The Golf Factory gift card or refund. Some exclusions apply, listed below.

Exclusions

Products that are excluded under our change of mind Returns Policy include:

• tailor-made customer orders
• socks
• water bottles
• food and drink
• vouchers, credit vouchers
• delivery fees and charges

Expenses relating to product returns

Any expenses relating to the return of your product to a The Golf Factory store will normally be your cost. This does not impact your consumer guarantee rights, you may be entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem. For online store purchases that meet the return criteria, we will pay for return freight for any parcel under 20kg in weight. Parcels in excess of 20kg will need to be assessed by our Customer Care Team.

Should a Store Manager refund an online purchase if you change your mind, the refund or The Golf Factory gift card issued will be for the value of the purchased items online, excluding any delivery fee incurred.

Some products need to be assessed.

We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Some products may need to be sent to the manufacturer or their repair agent for assessment.

Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Special procedure for the return of certain products

The repair of certain electrical or computing goods may result in the loss of user-generated data. Please ensure that you have made a copy of any data saved on your goods and delete your data (if possible) before returning them.

Bulky product returns

For safety reasons, please contact your nearest local The Golf Factory store before returning any bulky products.

Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

As some of our stores are impacted by COVID-19 restrictions, you can check our Store Locator for all store locations and their trading status. If the store is temporarily closed, follow the contact-free returns and exchange process.

This does not apply to Online Only products, which need to be returned via post. See more information about Online Only FAQ.

The Golf Factory has teamed up with Australia Post to offer you free returns for parcels under 20kg within Australia. This partnership is designed to make your online shopping experience more convenient should there be a need to make a return.

It’s never been easier to make a return. It’s free of charge and includes tracking.

If your item was purchased in the last 180 days, please use the relevant link for your state to return via post. If it is outside the timeframe, please visit your local store or contact the Customer Care Centre via webchat or email.

To return your order that is under 20kg, simply:

1. Select your state from the below options and follow the link;
2. Complete the form, ensuring you include the order ID;
3. Pack the items to be returned;
4. Print out the shipping label and attach; and
5. Drop off your parcel to your nearest post office.

Please follow the links depending on your state.

Via our website contact form when completing your return request for all parcels.

1. Online order ID
2. The name of the person that placed the order as shown on the order confirmation.
3. An email address for updates on the progress of the return.
4. An Australian mobile phone number, should we need to contact you.

Refunds will be processed via the original payment method. If you paid via debit or credit card, please ensure you have your card with you.

• Please show your receipt or other proof of purchase at the front desk (e.g. bank statement / transaction history).
• Return the product in the same condition as it was purchased including manuals, accessories, tags attached and or original packaging.
• To reduce the risk of fraud, all purchases made on a debit/credit card will be credited back to the original card used. Please have your card with you.

If you cannot provide satisfactory proof of purchase, The Golf Factory may, at its discretion, provide you with an exchange or a The Golf Factory Gift Card to the current value of the item, or the value that applied at the time of sale if substantiated.