If you change your mind, you are responsible for all shipping and handling charges required to return your online purchase.

Please refer to our Return Policy page for more details.

The following credit cards can be used at The Golf Factory online:

• Visa
• Mastercard

Unfortunately we do not accept cheques or money orders.

Once you have logged in, to make a purchase, simply browse for the product you are interested in. Then click “Add to Cart” You may continue adding items to your cart until you are ready to complete your order.

When you’ve completed your shopping, click on “Checkout” and we will guide you through our easy checkout process.

The Golf Factory sell to customers located anywhere within Australia and ship all orders at a flat rate shipping charge, via Australia Post.

Delivery times vary based on customer location.

All information submitted to our website and any associated websites is secured using Secure Sockets Layer (SSL) software.

Please refer to our Privacy Policy for more details.

If goods are lost or damaged in transit, please contact us within 7 business days of receiving the parcels tracking number – using the contact form located on this website. Please include your order number so that we may investigate this.

Our quality control team inspects all product deliveries to ensure the goods you receive meet our quality standards. However, if you do receive a faulty or damaged item, please contact us using the contact form on this website to arrange for a item replacement (postage and packaging paid by us). Please refer to our returns policy for more details.

Our online team take every care to ensure all deliveries from us are exactly what you asked for. However, if you do receive an incorrect item/s please contact us using the contact form on this website to arrange a replacement (postage and packaging for the replacement item/s will be at our cost).

Please email us using the contact form on this website.